Refund policy

Return Policy

At Velora (powered by Folksboxx), we strive to provide you with high-quality products. If you receive a damaged item, we'll gladly accept returns and offer a replacement or refund. Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

How to Initiate a Return

To initiate a return for a damaged item, please follow these steps:

1. Contact our customer service team at customer service email or phone number within 7 days of receiving the damaged item to report the issue.
2. Provide your order number, a description of the damage, and if possible, attach clear photos showing the damage.
3. Our customer service team will provide you with instructions on how to return the damaged item.

Return Eligibility

• We only accept returns for items that are received in damaged condition.
• Items must be reported as damaged within 7 days of delivery.

Refund Process

 Refunds will be credited to the original payment method with in 7 days.

For any details & query reach out us at:
Phone number: 9899896479
Email: contact@buyvelora.in

Unfortunately, we cannot accept returns on sale items.